Terms & Conditions

Last updated: 1 August 2025

These Terms & Conditions (“Terms”) govern your access to and use of the website codimai.com and all related products, services, and applications provided by CodimAi (“CodimAi”, “we”, “us”, or “our”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.


1. Definitions

  • Services: CodimAi website, web app, APIs, integrations, automation tools, chatbots, and related services.
  • User / You: Any person or entity using the Services.
  • Customer: A user who creates an account or pays for a CodimAi plan.
  • Content: Any data, text, files, or messages submitted or generated via the Services.
  • End-user: Any individual interacting with you through CodimAi-powered channels.

2. Eligibility

You must be of legal age and have authority to enter into these Terms. By using the Services, you confirm that you meet these requirements.


3. Account Registration

  • You must provide accurate and complete information.
  • You are responsible for safeguarding your credentials.
  • You must notify us of any unauthorized access.

We may suspend or terminate accounts that violate these Terms or misuse the Services.


4. Use of the Services

You agree to comply with:

  • These Terms
  • Our Privacy Policy
  • Applicable laws (data protection, spam, telecom, etc.)

You must not:

  1. Use the Services for unlawful, harmful, or deceptive purposes.
  2. Send spam or unsolicited messages.
  3. Violate intellectual property or privacy rights.
  4. Attempt unauthorized access or security bypass.
  5. Reverse engineer or disrupt the platform.

5. Customer Content & End-User Data

5.1 Your Responsibility
  • Ensuring lawful data collection and consent.
  • Compliance with WhatsApp, marketing, and data laws.
  • Ownership and legality of your Content.
5.2 Our Role

CodimAi acts as a service provider / processor. You grant us a limited license to process your Content solely to provide the Services.


6. Plans, Fees & Payments

  • Some features require paid subscriptions.
  • Fees are billed in advance unless agreed otherwise.
  • All fees are exclusive of applicable taxes.
  • Payments are non-refundable unless explicitly stated.

7. Fair Use & Limits

We may apply fair-usage limits on messages, API calls, storage, or workflows. Excessive usage may result in rate limiting or plan upgrades.


8. Third-Party Services

Integrations are subject to third-party terms. We are not responsible for third-party service availability or behavior.


9. Intellectual Property

All rights to the Services belong to CodimAi. You receive a limited, revocable license for internal business use only.


10. Confidentiality

Both parties agree to protect confidential information except where disclosure is legally required.


11. Data Protection & Privacy

Use of the Services is governed by our Privacy Policy. A Data Processing Agreement (DPA) may apply where required.


12. Service Availability

Services are provided “as is” and may be modified or interrupted due to maintenance or updates.


13. Termination

We may suspend or terminate access for violations, legal requirements, or security risks.


14. Disclaimers

To the maximum extent permitted by law, the Services are provided without warranties of any kind.


15. Limitation of Liability

CodimAi shall not be liable for indirect or consequential damages. Total liability is limited to fees paid in the three months preceding the claim.


16. Indemnity

You agree to indemnify CodimAi against claims arising from misuse, violations, or unlawful data processing.


17. Changes to Terms

We may update these Terms. Continued use means acceptance.


18. Governing Law

These Terms are governed by the laws of India. Courts of Mumbai, Maharashtra shall have exclusive jurisdiction.


19. Miscellaneous

  • Entire agreement
  • Severability
  • No waiver
  • No partnership or agency

20. Contact Us

Email: legal@codimai.com, support@codimai.com

Address:
CodimAi – Legal
PLT NO NANOTECHNOLOY CENTRE CTS NO 4094 G-Block, BKC, Bandra (E)
Mumbai – 400055, Maharashtra, India